Salem, Ore.— An Oregon IT project is a finalist for a National Association of State Chief Information Officers State IT Recognition Award. The winners in each category were announced at NASCIO’s annual conference on October 12.
Oregon Service Transformation Program’s Oregon License Issuance and Vehicle Registration project is a finalist in the Business Process Innovations award category. The Oregon Department of Transportation’s OLIVR replaced legacy systems that were built using Common Business Oriented Language. The new software reshaped business processes to address the needs of many stakeholders, including Oregon drivers and vehicle owners.
New online services introduced with OLIVR include:
- Self-Service Appointment Scheduling
- Check if I Need a Real ID
- Pay Reinstatement Fees
- View My DMV Profile
- Replace My Card
- License/Permit/ID Pre-Application
- Where’s My New Card?
- Purchase My Driving Record
- Request a Hearing or Review
- Upload My Medical Examiner Certificate
- Renew my License/Permit/ID Card
Additionally, OLIVR resulted in better protection of financial and ownership interests in vehicles by interfacing with various systems. For example, the state-to-state interfaces help Oregon Driver and Motor Vehicle Services determine if a customer has a valid license in another state.
Ben Kahn, Oregon Department of Transportation’s Innovation and Planning Manager, stated, “Improved customer service is our ultimate goal, and by modernizing our DMV computer system, we are now more responsive to customer needs. Now that we have over 20 DMV services online, fewer customers will need to come into field offices, freeing up our field office staff so they can focus on customers who need a little extra help.”
The NASCIO State IT Recognition Awards annually recognize innovation and excellence in the use of IT in state government to address critical business problems, improve business processes and elevate the citizen experience. The State IT Recognition Award nominations showcase the use of information technology to address critical business problems, more easily connect citizens to their government, improve business processes and create new opportunities that improve the lives of citizens. Oregon’s project is among 31 finalists selected across 10 categories. Fifty-five NASCIO members served as volunteer judges to review the nearly 90 submissions, narrowing the nominees down to three finalists in each category.
State Chief Information Officer Terrence Woods stated, “The OLIVR Project reflects the vision for modernizing state information technology systems to be user-friendly, providing an experience that is intuitive, straightforward and enables access to commonly requested services.”
Citizens are encouraged to visit and utilize the DMV Online Service Center.